Aimé Leon Dore aims to ensure its customers’ full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for store credit.

To return an item, the following conditions must be met:
• Returns must be requested within 30 days of delivery.
• The returned item(s) must be in new condition, unworn, with the hang tag attached in the original packaging.

We are not responsible for risk of loss or damage during return shipment. Any item(s) returned not in the required condition will be returned to you. 

Please note:
• Items purchased during seasonal sales cannot be returned or exchanged.
• Made-to-order products cannot be returned or exchanged.
• Items marked as Final Sale cannot be returned or exchanged.
• Online purchases cannot be returned in-store.
• In-store purchases can only be returned in-store.
• U.S. customers will not be refunded for initial shipping costs.
• International customers will not be refunded for initial shipping costs, and a flat return shipping and handling fee of $20 USD will be deducted from your return.
• Store credit will be issued for the retail price of item(s) purchased.

Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed.

U.S. customers can begin the return process here. To complete your return, follow these steps:

• In the Returns Portal, please enter your order ID, the unique 7 digit series, followed by the email used to complete this order.
• Once the return form is submitted, a prepaid UPS return label will be generated.
• Place all items you wish to return in their original packaging, including any hangtags, and send using the attached prepaid UPS return label. The item(s) must be in original condition with the original packaging and all tags attached. Items not returned in their original condition may not be accepted.
• We will notify you as soon as your item is received and processed. Once item(s) are received and inspected, store credit will be issued for returned items.

We offer two exchange options: Instant Exchange and Standard Exchange.

1. Instant Exchange:
• Your exchange is initiated immediately upon submission, securing inventory for the items you want to exchange.
• A $1.00 hold is placed on your credit card.
• A return label is generated for you to send back your original order within 14 days.
• If the original order is not returned within 14 days, the full exchange amount will be charged to your card.

2. Standard Exchange:
• Your exchange order is processed once your return is delivered and processed in the system.

All exchanges are shipped with standard shipping. You will receive an email with your new order number. We are unable to cancel exchange orders due to our extremely efficient processing times.

If you received an incorrect or damaged item, please do not start a return via the portal; instead, reach out to Client Services.

International customers can begin the return process here. To complete your return, follow these steps:

• In the Returns Portal, please enter your order ID, the unique 7 digit series, followed by the email used to complete this order.

• Once the return form is submitted, a return shipping label will be generated. Please note the label expires 10 days after it is generated, so be sure to send your return within 10 days.

• Place all items you wish to return in their original packaging, including any hangtags, and send using the attached return shipping label. The item(s) must be in original condition with the original packaging and all tags attached. Items not returned in their original condition may not be accepted.

• A flat return shipping and handling fee of $20 USD will be deducted from your store credit. This fee is the same for all countries and is charged in US dollars.

• We will notify you as soon as your item is received and processed. Once item(s) are received and inspected, store credit will be issued for the retail price of the returned item(s), minus the $20 USD return shipping and handling fee.

• Initial shipping costs will not be refunded.

If you received an incorrect or damaged item, please do not start a return via the portal; instead, reach out to Client Services.

Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed. Should there be no further update after 10 business days, please contact us for further assistance.

Instant exchange allows customers to receive their exchange orders immediately. To secure the return of the original order, a temporary hold of $1.00 will be placed on the credit card provided during the return checkout process. This hold will be lifted within 5-7 business days, depending on your financial institution. 

Once your exchange request is submitted, a new exchange order will be created and follow our standard delivery time. You will receive a prepaid shipping label to return your original order within 14 days. Failure to scan the return shipment within this timeframe will result in a charge equivalent to the full amount of the exchange.

Instant exchange reserves the item(s) you want to exchange for. Standard exchange item(s) are not reserved until your return package is scanned by the courier. We advise shipping your return package promptly in order to reserve your exchange item(s). Once your return package is scanned, your exchange order will be processed and dispatched following our standard shipping timeframe. 

Please contact us about any damaged or defective items with accompanying photos within a 60-day period from the date of purchase.